MUNICIPAL INSTITUTE OF VOCATIONAL TRAINING OF VOLOS
Riga Fereou 1 & Hironos, z.c.: 38333, Volos, Greece
Tel.: +30 2421056446, Fax: +30 2421056389, email: info@diek.gr - edu@diek.gr
Reception and Hospitality Manager

A modern and communicative occupation, with strong demand, particularly in tourist areas.

Reception and Hospitality Managers should have social skills and knowledge, such as fluency, use of foreign languages, good manners, knowledge of tourism psychology and public relations; all these help to ensure the best reception and accommodation conditions possible for the customer.

OCCUPATION DESCRIPTION
Reception and Hospitality Managers coordinate and supervise the quality of services provided in different parts of the tourism industry and devise strategies for its promotion, thus defining its image.

More specifically, a manager can:

organize the reception, hospitality and communication with the customer
make the necessary arrangements for the best catering possible
coordinate the management actions (invoices, etc.)
see to the firms public relations

JOBS
ΤThe occupational environment of the Reception and Hospitality Manager covers many types of workplaces, thus offering the possibility of employment in a variety of activities or jobs. A graduate can work:

for hotels of any size (including luxury hotels)
at reception centers (for elderly people, disabled, youth hostels, etc.)
at cruises, camping, etc.

COURSES

  • Specialty courses :
    • Introduction to Tourism,
    • Hotel Organization and Management,
    • Tourism Geography,
    • Organization and Operation of the Reception Department,
    • Public relations - Communication Technique,
    • Maintenance Procedures and Equipment Supply ,
    • Human Resource Management,
    • Environmental Management of Hotels,
    • Hotel Hygiene and Safety,
    • Floor Service,
    • Keeping Customer Accounts,
    • Customer Service,
    • Total Quality Management,
    • Graduate
  • Economic courses :
    • General - Hotel Accounting,
    • Keeping Customer Accounts
  • Legal courses
    • Labor Law - Employee Relations in the Hotel,
    • Hotel Law
  • General courses μαθήματα:
    • German,
    • English,
    • Using a PC - - Hotel Applications,
    • Business Dexterity - Entrepreneurship,
    • Hotel Marketing
MUNICIPAL INSTITUTE OF VOCATIONAL TRAINING OF VOLOS
Riga Fereou 1 & Hironos, z.c.: 38333, Volos, Greece
Tel.: +30 2421056446, Fax: +30 2421056389, email: info@diek.gr - edu@diek.gr